Terms And Conditions

Payment Options

Customers can use the following payment methods: stripe - VISA/Master, PayMe, FPS, China Alipay, China WeChat pay, and bank transfer payment. 


1.  ATM Transfer, here is the bank account information:


Beneficiary Name: Wealth Gain (H. K.) Ltd.
Hang Seng Bank: (024) 232-375352-001
Bank of China: 012-802-0-004151-2

(Please provide your order no. and the payment slip via Whatsapp (852) 5995 7739, Email info@petsuperpet.com or fax (852) 2385 7828 after you have processed the payment.)




  • Order will be delivered within 5 to 7 working days after your payment is confirmed. We will contact our customer to confirm the delivery time and date via phone.
  • Cash on delivery option is only for customer chose to meet up to receive the order.
  • Order will be automatically canceled if payment not received within 7 days.  




Return policy

Please contact (852) 2374 4788 / Whatsapp (852) 5995 7739 for further information.




Delivery Options


1. Orders less than HK $ 400

Orders less than HK $ 400 or more (the total amount is calculated based on the deduction of all offers), 
Customers can choose below shipping method:


  1. Ship by SF Express, shipping fee pay by receiver.
    *Remarks: SF Express courier fee is HK$30up, the final courier fee will depend on the weight of the goods charged by SF Express.

    • EF Locker (SF Express)
    • SF Express-Service Center Pickup
    • SF Express- SF Express Station Pickup
    • SF Express-OK convenience store pickup
    • SF Express-Pickup at 7-11 Convenience Store
    • SF Express-direct delivery to office / residential area

      **Remarks: The shipping fee for SF express HK$30/first 1Kg, additional weight is $6/0.5KG.The shipping fee will be calculated by SF Express according to the actual weight or dimension of the order.
  2. Meet up at Tuen Mun MTR Station
    Trading time: Monday – Friday 11am – 6pm

    Pick up at our company
  3. Address: Unit C&D, 5/F, Winfield Industrial Buildiing, No. 3 Kin Kwan Street, Tuen Mun, HK
    Office hour:
    Monday to Saturday, 9am - 1pm  and  2pm - 6pm
    (Closed on  Sunday and public holiday)
    Email: shop@petsuperpet.com
    Phone: 2385 7699


2. Free delivery upon spending HK$400

Free delivery to Hong Kong Island, Kowloon, New Territories upon spending HK$400. 

(Not included Tung Chung, Ma Wan, Discovery Bay, Pak Tam Chung and Lantau and  Outlying Islands).

  • Every Purchase of HK$800 to Tung Chung (Free Toll)
  • Every Purchase of HK$800 to Ma Wan/Park Island (Free Toll)
  • Every Purchase of HK$800 to Discovery Bay/Peng Chau additionally HK$120 to be charged.
  • No delivery service available to Pak Tam Chung and other outlying Islands except Peng Chau.


3. Terms and Conditions of Delivery

  • For heavy loaded goods, a minimum of HK$20/floor will be added if no lift is available during delivery, limited to 8 floors.
  • Service fee shall be charged if delivery is not usual. Our staff will contact you by phone for confirmation of charges.
  • Please check the items and quantities of your goods upon delivery.
  • For unsuccessful delivery, we shall re-arrange the schedule of delivery with our next delivery schedule.
  • Payment by COD, please check your goods upon delivery.



Membership Scheme

Becoming a member, you can enjoy our promotional offers and member-exclusive products, and the process of following up orders is more convenient.

are welcome to place an order to us but cannot enjoy any member discounts and promotions.

Ordinary member (permanent) - free online registration

  • Discounts provided from time to time.
  • Single purchase reached the specify amount, you can choose your gift in the member gift area.


VIP Member (Permanent) - Single purchase over HK$1,000

  • Discounts provided from time to time.
  • Discount on new arrival items.
  • Free product sample for trial.
  • Single purchase reached the specify amount, you can choose your gift in the VIP gift area.
  • After becoming a VIP member, you will receive HK$50 reward credits for a single purchase of HK$1,000 or more。(Cumulative Reward Credits)
  •  For order spending HK$500 or above, you can use max.HK$30 reward credits in the next purchase.
  • The value of reward 1 credit =HK$1 cash.
  • Reward credits are valid for 6 months.
  • The above offers cannot be used at the same time.